Program
Program 2012
Soon...
Program 2011
PROGRAM OF CONFERENCE ICTI 2011
INFORMATION AND COMMUNICATION TECHNOLOGY
AND INSURANCE
National Park Plitvice Lakes, Hotel Jezero, 19 - 22 October 2011
| WEDNESDAY, 19th October | |
| 18:00 - 20:00 | Registration - next to hotel reception desk |
| 20:00 | Welcome cocktail |
| THURSDAY, 20th October - Congress Hall | |
| od 08:00 | Registration |
| 9:15 | Welcome coffee |
| 9:45 | Welcome speech |
| 10:00 | IN2 - Dušan Veličkovski: Risk Monitor and Risk Management in the Insurance Companies |
| 10:30 | IBM Hrvatska - Stipe Pavičić: IBM CIO Study - Priorities and Mission of IT Managers in the Insurance |
| 11:00 | MIKROCOP - Ivica Metlikovec: How to Use Documentation in the Insurance Industry More Rational |
| 11:20 | Coffee break |
| 11:50 | ADACTA - Sandra Ososlija: Accelerate Business Decisions in the Insurance Companies |
| 12:10 | T-Com - Alenka Bublić: tCloud Computer |
| 12:30 | ITS Patner - Dražen Klarić: Business Rules - Brain of the Surgery |
| 12:50 | JADRANSKO osiguranje - Danijel Bara: Social Media - Advantages and Disadvantages of Social Networks in the Insurance Industry |
| 13:10 | Lunch break |
| 15:00 | TAKOVO osiguranje - Damir Petrović: TAKtic Application for Support of Car Insurance Policies Sales |
| 15:20 | EUROHERC osiguranje - Igor Majer: SIZIF Model System for Monitoring of Premium Charge in the Insurance Company |
| 15:40 | OKRUGLI STOL - Development concept of the conference ICTI |
| 19:00 | Gala dinner |
|
FRIDAY, 21st October - Congress Hall
|
|
| 10:00 | Prednost - OSTENDO group member - Stanko Cerin: Cloud Services and Regulation |
| 10:20 | COMBIS - Ivona Žagar: Using Oracle Hyperion Applications for the Processes of Financial Consolidation of Croatia Insurance Group |
| 10:40 | SARAJEVO osiguranje - Izet Jelić: Integration Processes in the Insurance |
| 11:00 | Coffee break |
| 11:30 | ROUND TABLE - Application of Cloud Services to the Insurance Companies |
| oko 12:30 | End of the conference working part |
| 13:00 | Excursion: tourist train trip, visiting Veliki Slap (Great Waterfall) and Donja jezera (Lower Lakes), walk to Kozjačka draga (about an hour). Picnic lunch on Kozjačka draga. Return to the hotel by boat. |
| SATURDAY, 22nd October | |
| 9:00 | Excursion: tourist train trip, visiting Gornja jezera (Upper Lakes), return to the hotel, lunch |
* Official language: Croatian / English
Program 2010
Soon ...
Programe 2009
| 21 October, Wednessday: | ca. 18:00 – arrival to Plitvice Lakes, registration |
| 22 October, Thursday: | lectures, lunch, lectures, gala dinner |
| 23 October, Friday: | lectures, lunch, boat trip |
| 24 October, Saturday: | train trip |
Programe 2008
Information and communications technology and insurance
| WEDNESDAY | |
| 18.00 – 20.00 | Registration - hotel reception |
| 20.00 | Welcome cocktail |
| THURSDAY - CONGRESS HALL | |
| from 08.00 | Registration |
| 09.45 | Welcoming speech of the organizer |
| 09.50 | SAP - Goran Sarta: Greeting by the general sponsor |
| 10.00 | SAP - Nicholas Kontopoulos: Building a Customer-Centric Enterprise |
| 10.20 | SAP - Stephan Bahr: Easy Customer Interaction |
| 10.40 | SIEMENS IT Solutions and Services d.o.o. - Boban Perić: SAP ERP Implementation in Dunav Insurance: From Accounting to Reporting |
| 11.00 | Coffee break |
| 11.30 | IN2 d.o.o. - Danko Vukadinović: Management of IT Services in Insurance: Example of Managing a Reqest for Change |
| 11.50 | |
| 12.10 | Sedam IT - Albert Jurišić: Insurance and Continuity of Business |
| 12.30 | LOGOS d.o.o. - Matija Pavelić: Breathe LIFE Into Your Insurance Sales With Logos LIVE Contact Center |
| 12.50 | Microkop d.o.o. - mr. sc. Ivica Metlikovec: Saving Through Innovation in Document Management in Insurance |
| 13.10 | Break (lunch) |
| 15,00 | FACULTY OF ECONOMY Zagreb - prof.dr. Ivan Strugar: Web 2.0 in Finance and Insurance |
| 15,20 | FACULTY OF ECONOMY Zagreb - prof.dr. Mario Spremić: Trends of IT Management in Finance and Insurance |
| 15.40 | FACULTY OF ECONOMY Zagreb - prof.dr. Mario Spremić: Corporate Management of IT -Strategic Correlation of IT and Business Operations |
| 16.00 | EUROHERC osiguranje - Igor Majer: Sizif - IT System of an Insurance Company |
| 16.20 | HT Hrvatske telekomunikacije d.d. - Tatjana Skoko: Application of ICT Solutions in Insurance Companies as a Prerequisite for Competitiveness |
| 16.40 | Coffe break |
| 17.10 | FADATA - |
| 17.30 | |
| 20,00 | Cocktail party - Hemingway Show Bar |
| FRIDAY - CONGRESS HALL | |
| 09.45 | CROATIA osiguranje - Vesna Pleša: Internet Sales of Insurance at CROATIA osiguranje |
| 10.05 | ANGLO ADRIA management consulting - Mladen Jančić: E-mail as Sales Tool |
| 10.25 | GENERALI osiguranje - Vanja Rojko: VIS Life System for Managing Life Insurance Policies |
| 10.45 | Coffee break |
| 11.15 | INsig2 d.o.o. - Goran Oparnica: Security of IT Resources |
| 11.35 | MACK IT d.o.o. - Aleksandar Stančin: Web 2.0, the Internet, and Your Business - Are You Secure? |
| 11.55 | ZAGREB osiguranje - Mladen Meter: Importance of Integrated Business-Communication System in Business Operation |
| 12.25 | SARAJEVO osiguranje - Izet Jelić: Competitiveness and Networking Readiness Index in Bosnia and Herzegovina |
| app. 13.00 | End of working part of conference |
| 15,30 | Excursion by boat or bus |
Official languages: Croatian / English
Programe 2007
Information and communications technology and insurance
| WEDNESDAY | |
| 18.00 – 20.00 | Registration – at the reception of Neptun-Istra |
| 20.00 | Cocktail |
| THURSDAY - CONGRESS HALL | |
| from 08.00 | Registration |
| 09.45 | Welcoming speech of the organizer |
| 09.50 | SAP - Goran Sarta: Greeting by the general sponsor |
| 10.00 | SAP West Balkans - Milan Bjeloglav: SAP Business Solutions for Insurance Industry |
| 10.20 | SAP West Balkans - Ana Đokić: SAP Financial Operation for Insurance Industry |
| 10.40 | KVARNER VIENNA INSURANCE Group osiguranje - Krešimir Kolar: Vienna Insurance Group SAP Platform for Croatia and Consolidation Tools |
| 11.00 | Coffee break |
| 11.30 | SedamIT - Riccardo Pasini: CA Wily Application Management - Customer Success Management Story |
| 11.50 | INFOTEHNA - Jernej Koretič: Document and Business Processes Management in Insurance Companies |
| 12.10 | KVARNER VIENNA INSURANCE Group osiguranje - Arlena Štulić: Internal Audit of IT System in an Insurance Company |
| 12.30 | LOGOS d.o.o. - Dražen Pehar: LIVE Contact Center – Higher quality of communication with the Clients and Optimization of Sales Processes |
| 12.50 | HT Hrvatske telekomunikacije - Nena Grgurić and Tatjana Skoko: Quality Assurance for Data Services – SLA |
| 13.10 | Lunch break 15.00 CROATIA osiguranje - Ivana Đerek and ENEL Split d.o.o. - Suzana Rudak: SAP Treasury in Croatia osiguranje |
| 15,20 | Croatian Insurance Bureau - Katina Kaleb, Mario Pavlak: Web Services of the Information Center of the CIB as Support to Car Insurance Liberalization |
| 15.40 | INCUBIS d.o.o.- Ivan Matić: Liberalization of the Motor Liability Market Controlled through IT System |
| 16.00 | Agram životno osiguranje - Goran Nadj: Voluntary Health Insurance – Corporate Product of Concern Agram, Example of Own Integral Solution |
| 16.20 | INTES Computer GmbH, Austria - Zdenko Bošnjak, MA: Health Insurance Card and Claims Management in Health Insurance |
| 16.40 | Coffee break 17.10 Zavarovalnica TRIGLAV - Goran Šušnjar, MA: Knowledge of IT for non-IT Managers |
| 17.30 | CROATIA osiguranje - Goran Gardašanić: Web Sites Insurance Protection against Risks Arising from Computer Crime |
| 20.00 | Gala dinner |
| FRIDAY - CONGRESS HALL | |
| 09.45 | McKinsey and Company - Antonio Derossi: Cross Border IT Consolidation |
| 10.05 | ALLIANZ osiguranje - Zlatko Hrbud: Client Database Management in Insurance |
| 10.25 | McKinsey and Company - Antonio Derossi: Technology Innovation as a Competitive Weapon for Claims Management |
| 10.45 | Coffee break |
| 11.15 | IN2 d.o.o. - Danko Vukadinović: Role of IT in Management and Monitoring Business Processes in Insurance |
| 11.35 | Fja Oda Team - Andrej Kline: Automation of Changes in Insurance Portfolio |
| 11.55 | IBM - Andreas Peitz: Building Your Business with IBM Insurance Models |
| 12.25 | SARAJEVO osiguranje - Izet Jelić: Reconstruction of Integral IT System in Insurance |
| app. 13.00 | End of Symposium's lecture part |
| SATURDAY | |
| 15.30 | Boat excursion to the Island of Mali Brijun and a tour of the Austro-Hungarian fort |
| 09.00 |
Excursion – ride on tourist train, tour of the Island of Veliki Brijun, return to hotel, lunch Official languages: Croatian / English (simultaneous interpreting ensured) |
Official languages: Croatian / English (simultaneous interpreting ensured)
Programe 2006
Information and Communications Technology and Insurance
NP Plitvička jezera, hotel Jezero, October 25-28, 2006
| WEDNESDAY | |
| 6:00 - 8:00 pm | Participants registration – by the JEZERO hotel reception |
| 8:00 pm | Cocktail Party |
| THURSDAY – CONVENTION HALL | |
| 08:00 | Participants registration |
| 09:30 | Organizer's address of welcome |
| 09:40 | MICROSOFT HR - Davor Majetić: General sponsor address |
| 09:50 | MICROSOFT CEE - Dennis Vanderlip, Financial Industry Director: Business & Technology Trends in Insurance |
| 10:20 | SAP - Goran Sarta: Treasury Management in Insurance Companies |
| 10:40 | ENEL - Miroslav Dronjić: Treasury Management in Insurance Companies |
| 11:00 | Break |
| 11:30 | ORACLE - Pal Ribarics: Solvency II in practice |
| 11:50 | Zavarovalnica TRIGLAV - Goran Šušnjar, M.Sc. : Uninterrupted business activities as a part of a whole risk management system |
| 12:10 | DDOR Novi Sad - Mr. Vida Duvnjak Katzenberger: Example of disaster recovery solution realization in insurance |
| 12:30 | ECS - Nenad Marjanović: Virtualisation in the service of business continuity |
| 1:00 pm | HT Croatian Telecommunicatios - Mihaela Šišul: Data and voice network optimization |
| 1:30 pm | Break |
| 3:00 pm | INsig2 - Goran Opranica: Computer forensics in insurance and banking |
| 3:20 pm | Za&Svet zavarovalno posredovanje d.o.o. - Nada Klemenčić: Selling insurance on the internet |
| 3:40 pm | HERMES SoftLab - Darko Mörec, Vedran Krevatin: Internet and insurance |
| 4:10 pm | GENERALI osiguranje - Dražen Klarić: Arranging insurance via the internet |
| 4:30 pm | DELOITTE TOUCHE Warsaw - Marcin Piskorski i Krzysztof Stroinski: Embedded Value Calculation for Life Insurers |
| 4:50 pm | Break |
| 5:20 pm | Sedam IT - Krunoslav Kraljević: CA Enterprise IT Management |
| 5:50 pm | IN2 - Miroslav Ostroški: IT Backup for Pension Funds in the Region |
| 6:10 pm | PBZCO Obligatory Pension Fund - Rudolf Horvat: IT Solutions in Front Office Portfolio Company Management |
| 6:30 pm | EUROHERC osiguranje - Igor Majer : The Problems of Commitment data integration on insurance company |
| 8:00 pm | Dinner |
| FRIDAY - CONVENTION HALL | |
| 09:10 | Zagrebačka banka - Nenad Jelovac: BCM software support |
| 09:30 | Microsoft - Goran Amon: Business Continuity Management software |
| 09:50 | Logos - Dražen Pehar: Logos IT solutions and insurance: from call and contacts reception and processing to authentification in direct sale channels |
| 10:20 | Break |
| 10:50 | Fja Oda Team - Andrej Kline: Information system modernization through the introduction of service-oriented architecture (SOA) |
| 11:20 | Q-Sphere - Vladimir Njegomir: Estimation and risk management through simulation of real and synthetic events as a coherent medium for the integration of various methodologies |
| 11:40 | Sarajevo osiguranje - Izet Jelić: Insurance competitiveness in Bosnia and Herzegovina |
| approx.12:00 | End of symposium's official part |
| 12:30 | Trip: short tour on a tourist train, visit to the Great Waterfall and lower lakes, walk to Kozjačka draga (appoximately 1 hour on foot). Picnic in Kozjačka draga, outdoors archery school (equipment demonstration, educational presentation, participants tournament). Return to the hotel by boat. Optional: bowling tournament. |
| SATURDAY | |
| 09:00 | Trip – short tour on a tourist train, visit to upper lakes, return to the hotel, lunch |
Official language: Croatian/ English (interpreter)
Programe 2005
Information and Communications Technology and Insurance
Plitvička jezera NP, Jezero hotel, 12 - 15 Oct 2005
| WEDNESDAY | |
| 6:00 - 8:30 pm | Participants registration at the hotel reception |
| 8:00 pm | Cocktail Party |
| THURSDAY – CONGRESS HALL | |
| 08:00 | Participants registration |
| 09:30 | Organizer's address of welcome |
|
Marin Tadić - ORACLE: Insurance Industry Trends Pal Ribarics - ORACLE: Solvency II Slavko Kavsek - AZN: Electronic Data Gathering at Slovenian Insurance Supervision Agency |
|
| 10:00 | Coffee break |
| 11:30 |
HT Hrvatske telekomunikacije - Ivana Gudelj Ticak, Davor Tosenberger: T-Com – Communication Driving Success Mr.sc. Goran Susnjar - Zavarovalnica TRIGLAV: IT Risk Management in Insurance Ivica Ostojic - IBM: IT Systems and Business Risk BMC/IMAVES - Ron Preedy: Identity Management and René Magritte - Aspects of Compliance SAP - Goran Sarta: SAP Solutions for Insurance Industry |
| 1:30 pm | Lunch break |
| 2:00 pm | Lunch break |
| 3:00 pm |
Sedam IT - Krunoslav Kraljevic: CRM and Contact Centers in Sales Timea Horvath - GENERALI Slovakia: Call Center Solution in Generali Slovakia CISCO - Self Defending Networks itSoft - Danko Gudelj: Paperless insurance – eForms, Electronic Signatures and Content Management – Safe, Fast and Profitable |
| 4:30 pm | Coffee break |
| 5:00 pm |
IN2 - Drago Ganic: INsurance3 Miranda Vukic - EUROHERC osiguranje: Tracking Premium Payment and Debt Structure Vidan Markovic - DDOR Novi Sad: Systematic CMM Level Building Izet Jelic - SARAJEVO osiguranje: Public Offerings for Insurance of Large Corporations |
| 8:00 pm | Dinner |
| FRIDAY - CONGRESS HALL | |
| 09:30 |
Dr.sc. Ksenija Klasic - K & K posredovanje d.o.o.: IT Support Organization for Brokers FJA OdaTeam - Uros Grajfoner: Introduction of Unit-Linked Products in FJA SymAss Zeljko Kordic - EUROHERC: Modular Approach to Claim Processing |
| 10:30 | Coffee break |
| 11:00 | Dinka Klaric Flegar - HZMO: Client Communication via Internet Web Sites Biljana Cerin - ZAVOD za ispitivanje kvalitete: Transfer of Risk onto the Insurer as an Element of Information Protection Management System Jasmina Selimovic - EKONOMSKI fakultet Sarajevo: E-Commerce and the Competitive Advantage of Insurance Companies |
| approx.12:00 | End of Symposium's official part |
| 12:30 | Excursion: a short ride on the tourist train, touring the Great Fall and the Lower Lakes followed by a walk to Kozjacka draga (app. 1 hour walk). Picnic lunch and outdoor activities (modern archery competition open to Symposium participants, after a brief training demonstration). Return to the hotel by boat. |
| SATURDAY | |
| 09:00 | Excursion – a train sight seeing tour of the Upper Lakes, return to the hotel for lunch. |
Programe 2004
Information and Communications Technology and Insurance
Rovinj, Eden hotel, 13-16 October 2004
| WEDNESDAY | |
| 6:00 - 8:00 pm | Participants registration at the hotel reception |
| THURSDAY – CONGRESS HALL | |
| 08:00 | Participants registration |
| 09:30 |
Organizer's address of welcome Marin Tadić - ORACLE – Insurance Industry Trends Goran Sarta - ORACLE: Oracle Solutions for the Insurance Industry Goran Radman – MICROSOFT: Technology and Business Trends with Evaluation of Present Situation in the Region Manuela Christ - GENERALI: Generali VIS Informatik ltd. - From Local IT Department to an International IT Service Provider ALICE GmbH: Benefits and Challenges of a Standard Back Office Solution |
| 11:30 | Coffee break |
| 12:00 |
Dr.sc. Mladen Mauher: Implementation and Development of Mathematical-Statistical Systems and Technology in Actuary Science Mr.sc. Goran Šušnjar – TRIGLAV Insurance - IT Managing: Example of Decision Making in Purchase or Development of Software Solution Prof.dr. Zdravko Krakar - ZIH: Supplement for the Improvement of the Business Processes in Insurance FIRSTINEX- Edin Cerić: Mobile Claims Management MICROSOFT - Robert Arbanas: Microsoft Insurance & Banking Solution Strategy |
| 2:00 pm | Lunch break |
| 3:00 pm |
Izet Jelić - SARAJEVO Insurance: ISO 9001/2000 Implementation in Sarajevo Insurance Ivica Vrsaljko - IN2 Zagreb: ISO 9001 and Informatics: IT as Support for Quality Management Systems Jadranka Čutić Cerovac - HZMO: IT Implementation Management in Pension Insurance Prof.dr. Zdravko Krakar - ZIH: Evaluation and Control of the IT System ORACLE - Jasna Rodić: Data Warehousing in Insurance ORACLE - Barbara Nikolić: Call Center Support of Sales Process in Insurance |
| 5:00 pm | Coffee break |
| 5:30 pm |
MICROSOFT - Goran Amon: Integration of Information Systems through Microsoft BizTalk Server Mr.sc. Miroslav Končar - ERICSSON Nikola Tesla: Information Systems of Primary Health Care as a Basic Communication Platform in Transition towards E-Business Processes in Health Care Mr.sc. Josip Ostojić - CROATIA, Mile Pavlić - RIS Ltd.: MIRIS Method Application in Sales of Insurance – Solution for Private Health Insurance Dario Mađarević - IN2 Koper - IT Support in New Products Development in Insurance - INsurance2 in "Vzajemna zdravstvena zavarovalnica d.v.z." IBM - Alen Gojčeta: CRM in Insurance Business or Light Speed Service |
| 8:00 pm | Cocktail Party |
| FRIDAY - CONGRESS HALL | |
| 09:00 |
Dr.sc. Ksenija Klasić - K & K Posredovanje Ltd.: Bankassurance Market in Croatia Milorad Milojica – Green Card Bureau - BIH: Database Integration of Green Card Bureau in BIH with Insurance Companies and BiH Government Zlatko Lerota - Euroherc: Planning and Following Realization Plans as a Prerequisite of Successful Business Fja Oda Team - Slađan Tufeković: FJA Symass - Standard Software for Investment Life Insurance Administration Infodesign - Ivan Stručić: Presentation of the Offer for Insurance Companies Peter Geršič - T-media Ltd.- Tilia Insurance On-line Insurances: a Partnership of Knowledge |
| 11:30 | Coffee break |
| 12:00 |
Combis - Andrej Broz: IP Call Centre – How Does It Really Work? Darko Perhoč – Zagreb Stock Exchange: Safety Principles of IT Systems UNIX CENTAR - Ivan Matić: Megaline.NET as an Integrated Insurance Information System for Insurance Companies, Holding Companies and the whole Insurance Sector in WIN- and WEB-Environment Boštjan Žvanut – Univerza na Primorskem: Critical Factors in IS Development Franjo Musić - GRAWE Insurance: Active Use of ICT in Successful Promotion and Operative Sales of Insurance Željko Kardum – Zagreb Stock Exchange: Mostich Information System of ZSE |
| approx. 2:00 pm | End of Symposium's official part |
| 4:00 pm | Sightseeing of Rovinj and a visit to the "Tobacco museum" of Rovinj Tobacco Factory (TDR) |
| 8:00 pm | Dinner - award for "Best Insurance Web Page" |
| SATURDAY | |
| 09:00 | Excursion – tour of Lim fiord and Motovun village, the home of Motovun Film Festival |
Programe 2003
Information and Communications Technology and Insurance
Plitvička jezera NP, Jezero hotel, October 23-25, 2003
| WEDNESDAY | |
| 6:00 - 8:00 pm | Participants registration at the hotel reception |
| 8:00 pm | Cocktail Party |
| THURSDAY – CONGRESS HALL | |
| 08:00 | Participants registration |
| 09:30 | Organizer's address of welcome |
| dr.sc. Mladen Mauher, GOVERMENT OF THE REPUBLIC OF CROATIA, Office for Development of Internet Infrastructure: EU Insurance Projects Marin Tadic – ORACLE - Introductory speech | |
| 10:00 |
Marko Korbar: The Role of IT Department in Control of Business Operation Risks ORACLE: CRM or Improving Customers Relations and Increasing Market Share DELOITTE TOUCHE: Capital Risk Management - Basel 2 |
| 11:30 | Coffee break |
| 12:00 |
Vedran Grbcic: Experience of Generali Insurance in IT System Implementation FIRSTINEX: Insurance Industry Getting Mobile SAP - Werner Huff-Huebner: CRM in Insurance - Insight-Driven Sales and Service IBM - Kreso Perica: e – Business on Demand |
| 2:00 pm | Lunch break |
| 3:00 pm |
Izet Jelic: Using Computer Science in Insurance Planning Ivica Vrsaljko: Suppliers Quality Evaluation in Information Technology Slavko Vidovic: The System Architecture for Service Providing Management on KM Applications Vaclav Savel: IP Call Centre Implementation in Czech Insurance RBA - Boris Renaud: GSM POS Devices in Insurances Policy Sale |
| 5:00 pm | Coffee break |
| 5:30 pm |
Leda Lepri, Hrvoje Jezidzic: New Tehnical Solutions Elementary for the Introduction of Modern Business in Croatian Institute for Health Insurance Zdenko Bosnjak: Concept of Integral Solution for Voluntary Health Insurance System COMBIS: Citrix Virtual Workplace INFOTEHNA - Denis Bolanca: Document Management as a Business Challenge |
| 8:00 pm | Cocktail Party |
| FRIDAY - CONVENTION HALL | |
| 09:00 |
Damir Gojmerac - FINA: Accessibility and Information Linking PLUSPLUS - Mario Ujevic, Domagoj Popic: Human Resources Management in Insurance SAP - Ivan Belic: SAP Netweaver Fja Oda Team - Andrej Kline: Technologies for B2B and B2C Solutions Implementation in Insurance and Other Areas of Finance INFODESIGN: Presentation of Insurance Companies Supply |
| 11:00 | Coffee break |
| 11:30 |
mr.sc. Branko Slovacek : A View on Information System Development in Pension Insurance Anđelka Buneta: Security Policy of the REGOS Information System Radojka Hainski: Voluntary Pension Insurance Members Register dr.sc. Ksenija Klasic: Organization of IT support for Bankassurance VIPnet - Antonio Prišćan: Effective Mobile Services Management |
| approx. 2:00 pm | End of Symposium's official part |
| 4:00 | Sightseeing boat excursion and visit to the lakes |
| 8:00 | Dinner - award for "Best Insurance Web Page" |
| SATURDAY | |
| 09:30 | Tour on a train and sightseeing of upper lakes |
